Return and Exchange Policy

At Infinite Avenue Designs, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unused, unworn or unwashed merchandise may be returned or exchanged within 30 days of the original order date (minus a 30% restocking fee for any returned items) if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via info@InfiniteAvenueDesigns.com or you can give us a call or text at 434-872-3882.

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team at info@InfiniteAvenueDesigns.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  • Do not send returns to the original address. Package your return and send to the address below using UPS or FedEx:

Infinite Avenue Designs

25 Troy Rd, #1006

Troy, VA  22974

  • You will be notified when your return has been received. Once received, we can do one of the following options:
    • We can refund your original form of payment.
    • We can send a replacement of the order and have it ready with the next 72 hours
    • We can provide a store credit for use in purchasing another item(s) for the amount of the returned item

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any returned items.

Have more questions? Reach out to our Customer Support Team by text, or call 434-872-3882 from Mon-Fri 9am-5pm ET, or email info@InfiniteAvenueDesigns.com