Refund Policy
Refund Policy
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as received using our return label that is provided by our customer service representatives.
(2) Email us at info@InfiniteAvenueDesigns.com (Name, Order Number, and any information of why you are requesting a refund).
We have a 30-day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund. It may take 3-5 business days to process through your bank.
Do not send your purchase back to the address from which it came.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund your cost of the order (less a 30% restocking fee), excluding the original shipping costs, priority processing or insurance.
In the event a package is refused by the manufacturer, destroyed by the carrier, or lost in transit—and is not returned to us—we will provide a 50% store credit toward a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation
All of our products are printed/ordered on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer a refund or replacement.
International Shipping
Customs duties, taxes, and additional fees are not included in our listed prices. Shoppers are responsible for these charges, as each country has its own regulations.
For inquiries and any other concerns, you may contact us through the following channels:
Email: into@InfiniteAvenueDesigns.com
Call/Text: (434) 872-3882 Mon-Fri 9am-5pm ET